Warranty

PBN warrants its equipment to be free from manufacturing defects in material and workmanship for a period of one year from the date of shipment, provided that it is installed and operated in accordance with factory recommendations.

The liability of PBN under this warranty is solely limited to repairing, replacing or issuing credit provided that:

• The warranty registration has been completed and received by PBN.
• PBN’s helpdesk is promptly notified in writing or by telephone that a failure or defect has occurred.
• A return authorization number is obtained from PBN’s helpdesk and clearly marked on the outside of the shipping container and all documents.
• The customer is responsible for all shipping and handling charges. C.O.D. and freight collect will not be accepted without prior written approval from PBN’s helpdesk.
• The equipment (in PBN’s sole discretion) has not been abused, misused or operated under conditions outside manufacturer’s specifications.

The warranty does not cover the following:

• Products purchased from someone other than an authorized PBN dealer.
• Damage caused by accident, negligence, misuse, abuse, improper operation or failure to operate the equipment within the manufacturer’s specifications.
• Damage caused by fluctuation in electrical current, lightning, power surges and the likes.
• Damage resulting from overhaul, repair or attempt to repair caused by someone other than PBN’s qualified service personnel.
• Any product in which the serial number has been defaced, modified or removed.
• Any product that has been opened or modified without prior written permission from PBN.
• Replacement of parts necessitated by normal wear and tear.
• Any consequential or implied damages.

PBN will not be liable for DFB Laser failure after 90 days from receipt of item.  Any claim for DFB Lasers will be presented to the laser vendor for replacement.  PBN will make every effort to replace faulty lasers although ultimate judgement is at the laser vendor’s discretion.  PBN will provide all labour costs associated with the replacement of the laser within the one-year warranty period.